Right now, more than ever, your relationship with your mortgage professional matters. With changing regulations, more stringent borrowing requirements, and fluctuating interest rates, it is important that your mortgage professional be up to date on all aspects of the mortgage business. However, it is even more important that you have a good relationship with your broker, that they are accessible and will answer questions accurately, and that they genuinely care about the outcome of your loan. These things are far more important than whether your broker will simply comply with the new regulations or whether they have been memorized.
The service aspect of the mortgage business is often ignored, as people can fill out paperwork online and communicate via email. Relationships can get lost in the shuffle of multiple clients of giant corporations and banks. Clients can feel like just one more name in a sea of applications. I stand out by providing one-on-one service in a time when it seems most other mortgage brokers are going the opposite direction, finding ways to take on more clients and to make more money with less personal interaction. When you get is a one-size-fits-all attitude and limited options. I try to personalize not only the loan but the loan experience for each of my clients because I recognize that what you need professionally and financially is completely different than any of my other clients. Email is great! It’s a good way to communicate after work hours or on the weekends. But it just can’t beat a face-to-face meeting or even a phone call. The real estate mortgage business is not merely a Monday through Friday, 9-5 industry. It can extend to all hours, into weekends, and even over vacation time. I am able to adjust my schedule for you, and I often do.
My own personal philosophy is “service and experience” which I outline in this video. I hope it helps you get to know me a little bit more, and I hope we get to sit down, in person, and discuss your mortgage needs very soon.
